FAQs

Audi Financial Services Home
Audi Financial Services Home

General

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Why should I consider Audi Financial Services?

At Audi Financial Services, we know your time is valuable, and are committed to getting you behind the wheel of your new Audi as quickly as possible. To do this, we will build a tailored finance and insurance solution that fits your budget and lifestyle while providing real security and peace of mind. Regardless of whether your new Audi is for work or pleasure, we can help organise the right car, as well as the right finance and insurance all at the one time in the once place. That way you’ll be able to enjoy the Audi driving experience before you know it. 

What amount can I borrow?

With Audi Financial Services, you may be able to borrow up to 100% of the purchase price for your personal or business vehicle — including registration, insurance and on-road costs. However, eligibility depends on the finance product you choose and your personal circumstances, so please consult a Business Manager at your nearest Audi dealership for information that is specific to your situation.

What personal details must I provide when I apply for vehicle finance?

We know you want to get behind the wheel of your new Audi as soon as possible. To help us make this happen, you will need to provide us with the following details: 

  • Whether your new Audi is for personal use or for business purposes 
  • Your income — please provide your most recent pay slips, or your latest annual financial statements and tax returns if you’re self-employed
  • Your total pre-tax monthly income and living expenses
  • Details of your savings, assets and investments
  • Any other loans or finance you’ve taken out and how much you owe on each, including home or personal loans, credit cards and store accounts 
  • Your current driver's licence number and expiry date.
  • Information about where you’ve worked and lived in the past three years.

Depending on your circumstances, we may also need some other information from you. If this is the case, one of our Business Managers at your nearest Audi dealership will let you know.

Is Audi Financial Services more expensive than other finance companies, or my bank?

It’s a common misconception that obtaining automotive finance from your car dealer always costs more than finance from a bank. However, since Audi Financial Services can tailor a unique finance and insurance option to suit your individual needs, we can provide bespoke solutions that offer outstanding value at a competitive rate. With Audi Financial Services you will enjoy prompt and professional service coupled with maximum convenience, efficiency and reliability. You may even be pleasantly surprised at how affordable personalised finance and insurance solutions can be.

If you would like further information, contact one of our Business Managers at your local Audi dealership 
For a quick guide to the options available in your price range, you can also use our Finance Calculators

How do I decide which financing option is right for me?

Our online guide to choosing car finance is a great place to start. The next step is to speak to one of our expert Business Managers at your nearest Audi dealership, who will listen to your needs and help find the ideal option for you. It’s also worth thinking about consulting your accountant about the potential tax advantages that different finance solutions could present.

What are the differences between a Hire Purchase, Chattel Mortgage, Finance Lease and Novated Lease?

Each finance option operates differently, and one may suit your circumstances more than another. That’s why it’s important to make an informed decision supported by expert advice when choosing automotive finance. The option you choose can impact things such as the amount you need to pay as an initial deposit, to any tax deductions you can claim.

Here’s a brief summary of the key differences between the various loan and lease options:

  • Hire Purchase: We initially own the Audi and you buy it progressively through your repayments. We will register a security against the vehicle you finance with us. As soon as you’ve made your balloon payment, you will own your vehicle outright and we will remove any encumbrances. 
  • Chattel Mortgage: You buy your new Audi and use a loan from us. We take out a mortgage over the vehicle and register a security interest. When you have paid off the loan, we will remove the security and the Audi is yours outright.
  • Finance Lease: We own the Audi and you make lease payments of an agreed amount for an agreed term. We will register a security against the vehicle you finance with us, which will be removed once the contract is finalised.
  • Novated Lease: We own the Audi and have security on the vehicle while your employer makes lease payments on your behalf as a salary sacrifice from your pre-tax income. These payments are of an agreed amount and for an agreed term, and at the end of the agreement we remove the security.
Visit an Audi dealership and talk to one of our Business Managers, who will explain the various options in detail and help you find which best suits your circumstances. You should also seek advice from your accountant about the tax benefits and implications of each option.

* Please note that this information is general only, you should not rely on it, and you should consult your accountant for specific advice before pursuing any course of action.
Where do I find an Audi Financial Services representative?

Use our Locate an Audi dealership tool to find one of our Preferred Dealers. These dealers are Audi Financial Services experts.

 

Can I apply for finance if I am in Australia on a visa?

This will depend on your individual circumstances and the type of visa you have. You should talk to the Business Manager at your local dealership for more specific advice.
 

What are your interest rates?
Market conditions affect interest rates, so as soon as you’re ready to buy or lease your new Audi, check with a Business Manager at your nearest dealership and find out about current rates. We often have special rates available as well to help you own your dream Audi sooner, so keep an eye out for great offers.
Will my interest rate be fixed or variable?

Your interest rate will be fixed for the full term of your contract. That makes it easier for you to budget for your monthly payments, and protects you from any unexpected rate rises.

What is the difference between a balloon payment and a residual value payment?

If you are using car finance to purchase your new Audi, you may opt to include a balloon payment. This simply means a lump sum payment that is due at the conclusion of your contract. You can choose to pay the balloon payment, sell your car and pay the remaining amount of the loan or hire agreement with the proceeds, or trade-in your vehicle for a new model and refinance your loan.

The residual value is the estimated value of your vehicle at the end of a lease contract, which is calculated when you first take out the lease. You can either return your car or refinance the residual at the end of your contract. 

How can I provide feedback about my experience with Audi Financial Services?

We welcome any feedback you may have — it helps us serve you better!

Please use the Feedback form on our Contact Us page to let us know about your experience or issue.

  • Is there a time limit on providing a complaint? In most cases the sooner you inform us of a problem, the easier it will be to resolve. But generally, there is no time limit for telling us about your concerns.
     
  • Will the information I provide be kept confidential? Yes. It is covered by the same confidentiality and privacy rules as the finance we provide you.
     
  • Can someone else make a complaint on my behalf? Yes. However, you will need to give us your written consent that you give authorisation to another person to pursue the complaint. This is so we do not breach your privacy when we discuss your complaint with them.

Novated Lease

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What is fringe benefits tax (FBT)?

FBT is a federal tax on employee benefits that are not part of your salary, such as a work vehicle. FBT is calculated from 1 April to 31 March the following year. In many cases, an employer will pay FBT on their employee’s behalf, then charge it back to the employee as an extra pre-tax payment. 

Insurance

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What insurance options are available through Audi Insurance?

We offer a range of quality insurance options, including:

  • Motor Vehicle Cover
  • Value Protect Cover
  • Loan Protection Cover
Find out more about our insurance options
What are the benefits of Audi Motor Vehicle Cover?

With Audi Motor Vehicle Insurance your new Audi will be completely protected. You can also rest assured that:

  • Any repairs that are needed will be made using genuine Audi parts
  • You can select a repairer of your choice or use an Allianz-approved repairer
  • We will arrange up to 21 days’ use of a rental car if your Audi is stolen, to the value of $100 per day
  • You will receive a brand new replacement Audi after a total loss if it is within three years of the original registration date.*

*New for old replacement is only available where the same make, model and series of the vehicle is available in Australia. Underwriting conditions apply. 

Should I take out Value Protect Cover?

If your vehicle is declared a total loss, your comprehensive insurance payout may not cover the total amount you paid for your vehicle, or the loan amount you still owe. Audi Value Protect Insurance covers this shortfall so you don’t have to. Whether you have paid for your vehicle outright, or have a loan balance outstanding, Value Protect Insurance can help so a total loss doesn’t leave you out of pocket.

How does Audi Loan Protection Cover work?

Loan Protection Cover offers security and peace of mind if you are faced with a change in income due to circumstances beyond your control — for example, involuntary unemployment or a disabling accident or illness.

What does Audi Loan Protection Cover insure me for?

Audi Insurance has five different Loan Protection Cover options to select from. Depending on your needs, budget and lifestyle, you may choose to get financial protection, up to specified limits, against any of the following:

  • Trauma, death, disability and involuntary unemployment
  • Disability and involuntary unemployment
  • Trauma, death and disability
  • Trauma and death only
  • Disability only

Still have a question?

Speak to one of our Business Managers at your nearest dealership or make an online enquiry