ExistingAudiowners

You can call our Audi Insurance customer care number on 1300 203 091 and they can help you through the process.

You can either call our Customer Care Team on 1300 734 567, or else click here to fill out an online request 

Please note that Direct Debit payments must be in the same name as what is on the finance contract. We cannot process third-party Direct Debit payments.

You can call our Customer Care Team on 1300 734 567 to have your details updated. Please have your contract number ready.

Otherwise, you can click here to fill out an online request 

You can request a change by calling our Customer Care Team on 1300 734 567 or by filling out an online request form here 

You will need to pay out your contract in full before you sell your vehicle. To obtain a payout amount for your contract, please either call our Customer Care Team on 1300 734 567, or else click here to fill out an online request 

Our BPAY biller code is 44255.

To find the BPAY Reference Number for your contract, please refer to your Welcome letter or contact our Customer Support team on 1300 734 567.

You should contact us immediately if you are experiencing financial hardship so we can discuss your options with you. Please either fill out our online Existing Owner ‘Hardship’ enquiry form here, or call our Customer Care Team on 1300 734 567.
 

To request a copy of your contract or terms and conditions, you can either call our Customer Care Team on 1300 734 567, or else click here to fill out an online request 

You will receive a reminder notice in the mail in the month before your residual/balloon is due, however if you would like to check this date or discuss your options, please call our Customer Care Team on 1300 734 567. Please have your contract number ready.

To find out your payout, please either call our Customer Care Team on 1300 734 567, or else click here to fill out an online request 

Please note that payout figures provided are only valid for the day they are issued.

You will need to check if your new employer will take over the Novated Lease agreement. If they agree, you can notify us of the change by calling our Customer Care Team on 1300 734 567, or filling out an online request here 

If your new employer does not wish to take over the agreement, you will need to enter a new contract with us in order to keep the vehicle.  To arrange this, please call our Customer Care Team on 1300 734 567. Please have your contract number ready.

Yes, you are able to make extra payments by contacting our Customer Care Team on 1300 734 567 and letting them know the amount and timing of the payments. If you are paying extra in order to place your account in advance to suspend payments at a later date, please also let them know.

You may suspend payments on a temporary basis, so long as your account remains in advance for the duration of the suspension.

Please call our Customer Care Team on 1300 734 567 to discuss your options.

Please notify us immediately of any changes to your registration number or VIN so that we can ensure your finance contract matches to the vehicle registry in your state. Failure to do so could cause your contract to be mixed up with another vehicle, or may delay settlement at the end of your contract. 

You can update your registration details with us online here, or else call our Customer Care Team on 1300 734 567. To update your VIN number, please also call our Customer Care Team. Please have your contract number ready.

No, we are not able to change the name on the contract. You will need to payout the existing contract and the 3rd party will have to organise their own finance.

Depending on the finance option, you may either pay it out and finalise your contract, or refinance the balloon.

To get a refinance quote:

For a Private use vehicle – please contact our Customer Care Team on 1300 734 567 or click here to fill out an online request form 

For a Commercial use vehicle – visit your original dealership and they will be able to help you with refinancing your vehicle.
 

Statements are only generated upon request. We provide one statement at no cost every 12 months; every statement thereafter during that 12 month period will incur a fee.

You can request a statement by calling Customer Care Team on 1300 734 567 or click here to fill out an online request