Audi Financial Services Home
Audi Financial Services Home
We’re here to provide honest, expert advice and unsurpassed service to Audi customers. But if we don’t meet your expectations — or you would like to suggest how we can make our service even better — we would like to hear from you.

Step 1: Contact us


1300 734 567


(02) 9695 6399
Download our fax template



Volkswagen Finance
Customer Service Team
Locked Bag 6252
Regents Park NSW 2143

You can also contact your Audi Dealership directly, or complete our PDF feedback form (click here to download) which you can submit by email or save and fax back.

Step 2: We’ll be in touch

In most cases, we’ll work out your issue within 24 hours. However, if it isn’t resolved by then, we’ll be in touch to tell you what we’re doing to sort it out.

If we haven't resolved within five working days, we'll contact you using your preferred communication method. 

Step 3: Talk to the Ombudsman

If you’re still not happy, you can contact the Credit Ombudsman Services, who will assess the situation objectively based on your and our information, the law, industry codes or guidelines and good banking practice.

You can contact the Credit Ombudsman Services by:


1800 138 422
9am – 5pm AEST




Credit Ombudsman Services
P O Box A252
Sydney South NSW 1235