We’re here to provide honest, expert advice and unsurpassed service to Audi customers. But if we don’t meet your expectations — or you would like to suggest how we can make our service even better — we would like to hear from you.
Step 1: Contact us
Telephone
1300 734 567
Fax
(02) 9695 6399
Download our fax template
Email
admin@vwfs.com.au
Mail
Volkswagen Finance
Customer Service Team
Locked Bag 6252
Regents Park NSW 2143
You can also
contact your Audi Dealership directly, or complete
our PDF feedback form (click here to download) which you can submit by email or save and fax back.
Step 2: We’ll be in touch
In most cases, we’ll work out your issue within 24 hours. However, if it isn’t resolved by then, we’ll be in touch to tell you what we’re doing to sort it out.
If we haven't resolved within five working days, we'll contact you using your preferred communication method.
Step 3: Talk to the Ombudsman
If you’re still not happy, you can contact the Credit Ombudsman Services, who will assess the situation objectively based on your and our information, the law, industry codes or guidelines and good banking practice.
You can contact the Credit Ombudsman Services by:
Telephone
1800 138 422
9am – 5pm AEST
Web
cosl.com.au
Email
info@cosl.com.au
Mail
Credit Ombudsman Services
P O Box A252
Sydney South NSW 1235